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Does anyone here use the Open Source software osTicket? It used to be really good, it went abandonware for a while and I just recently noticed it's been back as of 2015 at least. Any comments?
Are you running WHMCS? I haven't seen a module for it so probably not many people do. You'd have to have a module built for the latest version, it might be cheaper just to opt for a reasonably priced help desk like SupportPal which already integrates with WHMCS.
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Mosts of the big web hosting company prefer Kayako because kayako is completely compatible with whmcs and customer like the UI of kayoko as compared to other ticket system. We are using whmcs ticket system from the begenning but we are also planning to convert it to kayoko as soon as possible.