As a web host it's interesting to find out what people prefer as their ticket support system. If you are a customer of web hosting please share your thoughts on preferred ticket support systems. Such as WHMCS, ZenDesk etc.
I've seen a lot more web hosts utilizing ticket systems outside of WHMCS, as customers do people prefer this?
If you are using WHMCS for billing then its always better to use WHMCS ticket system else you can check Kayako as its also good.
█ ktchost.com - Reliable Web Hosting Provider
█ E-commerce Ready Hosting | Pure SSD Cloud/VPS | Offshore Dedicated Server
█ 24/7 Reliable Tech Support | Monitoring Service | R1Soft Backup
We use an in-house system for our support tickets. But I believe the WHMCS system is pretty good in lack of a better option. Moreover, if you have your system built on WHMCS, is over the hand to build another one and try to integrate it with WHMCS.
I've tried Kayako, WHMCS and both of them are good for me.
If you want to try a free software, you can try OSTicket.
All these brands can do the job, but it depends on your needs if you look for a specific feature or you feel comfortable using one more than the others.
Should we consider strictly helpdesk solutions? not actual billing systems with a built-in helpdesk. Following my experience with both Kayako and FreshDesk, I can tell, FreshDesk accomplished incredible job in making their helpdesk solution very easy to use, super friendly, I really can tell that. Besides being very friendly and easy to use for the agents/staff, they have all the features I personally needed during my work with it, canned replies, automated scenarios, flexible and automated ticket dispatcher module and those who also offer social media support, they have great twitter integration right inside FreshDesk admin level, so you can either reply to twitter directly from FreshDesk or convert twitter posts into tickets and reply to your clients this way. So, while considering a solid helpdesk solution, certainly check them out for features, test their demo and decide for your self - after-all, it's just my opinion.