Originally Posted by diggdigital
I am trying to formulate set of questions ONLY to be answered over a live chat for the team!
That would be hard as not everyone contacting live chat will have same questions. Also when i go on live chat i can tell a canned answer to a live answer and if i just get canned answers then they wont get my business.
Saying that Live chat should at least offer level 1 support and possible some level 2 support, but i would try and teach your clients to use support tickets rather than live chat as then this logs the issue in your system and to the clients account, so if they have the same issue again, they can refer to your ticket replies