Originally Posted by easyhostmedia
because a site has Live chat this does not mean they give reliable support
That's true, maybe I should've worded that differently. It doesn't mean they give reliable support - the actual experience and support will determine that.
From my perspective, when I see a site that offers live chat and prefer a quick response, I typically have more success using live chat and if it's 24/7 - it gives some assurance that there is always someone available to provide support when necessary, and support is of high priority to that company, or at least that's my opinion. That may not be true for every company out there as some are not up to par on customer service but overall I think it's a good idea to offer this as a support option.