I don't think people get as spooked about unmanned livechat as you might expect, so long as it is manned a reasonable amount of time. I'm able to "hold down the fort" on our livechat about 11 hours per day. The other 13 hours it simply allows customers and prospective customers to leave a question, and I email them back as soon as I see it. If I were to fail to email them back, that should be a red flag for them.
One underrated thing about livechat, in may implementations at least, is that it's often hosted by a third party these days. In an absolute worst-case scenario, a client who is unable to reach support via traditional means can often still reach us via livechat.
Finally, 24/7 livechat is obviously the MOST ideal situation. When that is not possible I think we've reached the point in 2017 where clients would prefer *some* livechat over *no* livechat.
- VPS, Colocation, and Dedicated servers
Los Angeles, Denver, Chicago, Amsterdam
█ Have your own ASN? Let us scrub your traffic. We have the best DDOS protection.