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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Which help desk software do you use to provie support ?
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  Post #31 (permalink)   10-07-2018, 03:58 PM
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WHMCS for sure. But I really believe that not the software is important the quality of the support is more important.

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  Post #32 (permalink)   10-08-2018, 01:34 AM
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Anyone used RequestTracker? Any reviews?
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  Post #33 (permalink)   04-16-2019, 10:05 AM
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We are using WHMCS and it has been very great for us.
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  Post #34 (permalink)   04-27-2019, 08:40 PM
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We use wisecp. New system and working great.
 
 
 


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  Post #35 (permalink)   05-06-2019, 07:09 AM
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With WHMCS being in place, the inbuilt support system is great. After WHMCS, Kayako is my preferred one.
 
 
 


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  Post #36 (permalink)   05-09-2019, 03:04 AM
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This software is no longer relevant!
 
 
 


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  Post #37 (permalink)   05-09-2019, 08:33 AM
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Quote:
Originally Posted by Baniwell View Post
This software is no longer relevant!
Which software are you referring to? Your one liner post doesn't make it clear.
 
 
 


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  Post #38 (permalink)   07-23-2019, 02:51 AM
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We are using Hostbill, working fine and allow to configure priority between the customers with a level of service.
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  Post #39 (permalink)   07-29-2019, 04:51 AM
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WHMCS is a good software for hosting company. However there are other options available too

a2billing
hostbill
osticket (Support)
Kayako
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  Post #40 (permalink)   08-16-2019, 01:19 AM
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We are using WHMCS.
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  Post #41 (permalink)   09-14-2019, 09:01 PM
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WHMCS is sufficient most of the times.
 
 
 


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  Post #42 (permalink)   09-15-2019, 10:36 AM
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We use the built in Blesta support manager. It gets the job done and does what it's suppose to. Can't complain.
 
 
 


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  Post #43 (permalink)   09-17-2019, 03:29 PM
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WHMCS inbuilt system for me as well. I find it very clean and works well
 
 
 


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  Post #44 (permalink)   09-29-2019, 11:59 PM
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Ubersmith inbuilt ticketing system.
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