<< I seem to not try them all, but PerlDesk. And I like PD - its simple, fast. What else would one need? >>
PerlDesk, it's nice, it really really is. It may not be as fast as you say, but really, it is nice I guess. Their new paid version has nice colors and a nice layout - but the features are pretty much same as the free I think.
What do I want more? .... well something in PHP would be nice, possibly other stuff too and all the cool features that the eSupport has. InverseFlow also has it, so it's not saying that I prefer eSupport now,
, just saying why PerlDesk may not be 100% for everyone.
<< It all comes down to how fast they get responses/help - the ticket system does not matter. (Client logic). >>
Not all the time. My clients want ease of use too, they think the support times are great as they are since I have staff online nearly 24/7 and guarantee a hour response time, while on weekends it's a six hour response time.
Plus will all the options for support I offer, my clients think it's great - they just want an easy help desk which what I currently use certainly isn't.