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  Post #1 (permalink)   05-09-2006, 11:23 AM
HD Newbie
Join Date: May 2006
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Status: asd5 is offline
Just wanted to know if anyone used helpdesk
system for their support needs .They got a great product there .
Please let me know about their after sales support etc if
anyone used them here

  Post #2 (permalink)   05-09-2006, 11:53 AM
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Moved to the right forum.

  Post #3 (permalink)   05-10-2006, 09:17 AM
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Join Date: Sep 2004
Location: Pennsylvania
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I seem to recall reading a lot of reviews in which InverseFlow were conducting some shady business practices, such as ripping customers off, etc.

There is a thread at *another* forum, which goes into this.

  Post #4 (permalink)   06-03-2006, 07:52 PM
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Join Date: Aug 2002
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Wow, didn't know they were still selling. I remember them being around years ago, but haven't heard anything about Inverseflow in quite some time.
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  Post #5 (permalink)   06-04-2006, 11:50 AM
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some news i found
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  Post #6 (permalink)   06-24-2006, 05:30 AM
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I've not heard anything about them but for more reviews you should search at webhostingtalk and sitepoint.
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  Post #7 (permalink)   06-29-2006, 05:21 AM
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Join Date: Feb 2005
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Status: ThinkSupport is offline
I have used it but there are more helpdesk much better then inverseflow like kayako,cerberus and one more I love ubersmith has good inbuilt billing system too.
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  Post #8 (permalink)   11-11-2006, 02:57 AM
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Join Date: Aug 2006
Posts: 42

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We used inverseflow a few years ago. We've changed to Kayako as its able to handle the amount of requests coming in that a large client base creates. Inverseflow is fine until you get to a certain amount of tickets coming in. Then it slows down quite a bit. I'd personally recommend Kayako. We've been very happy with them and the helpdesk has helped us reduce our ticket response times. We keep realtime stats of them each day on our ticket submission page.

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