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  Post #1 (permalink)   07-14-2006, 05:24 AM
HD Newbie
Join Date: Jul 2006
Posts: 10

Status: Juon is offline
Hi Guys, we've had Skype on our site and contact info for a while... and noticed that we've hardly received any communications via that method. We do have 30% international clients, but most everyone sticks to instant messenger, live chat, forums, email/helpdesk, phone.

I was curious what experience other hosts have had with Skype? Do your customers actually use and enjoy that you offer it? Just curious.
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  Post #2 (permalink)   07-15-2006, 04:32 AM
HD Addict
Join Date: Feb 2005
Posts: 121

Status: ThinkSupport is offline
Yes skype is used by many of our clients to communicate I personally feel its really very nice.
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  Post #3 (permalink)   07-25-2006, 10:23 AM
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Join Date: Sep 2005
Location: India
Posts: 158
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Status: peter phillips is offline
Yes we do use Skype as a method of communication alongwith others like instant messengers, live chat, forums, email/helpdesk, phone, although it is not used as much as other methods.
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  Post #4 (permalink)   09-08-2006, 05:15 PM
HD Amateur
Join Date: Sep 2006
Posts: 63
Send a message via ICQ to watchdoghosting Send a message via AIM to watchdoghosting Send a message via MSN to watchdoghosting Send a message via Yahoo to watchdoghosting

Status: watchdoghosting is offline
Good to hear that Skype is being used for support. But I thought Skype was going to be a paid service at the end of the year?

  Post #5 (permalink)   10-26-2006, 06:59 PM
HD Newbie
Join Date: Mar 2005
Posts: 28

Status: RH01 is offline
I have never really had to offer phone support. when I did no one eever used it. A cost that was not needed. But I also guess it depends on how well your support pages are set up and all that.

  Post #6 (permalink)   05-31-2007, 07:51 AM
HD Newbie
Join Date: May 2007
Location: Fargo, North Dakota
Posts: 2

Status: jaross18 is offline
We use skype and it works very well. This is what we have purchased from skype:

SkypeOut - Able to call landlines and mobile phones.

SkypeIn - Our Phone Number

SkypeVoicmail - (Came with SkypeIn)

We also have unlimited calling for US and Canada.
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  Post #7 (permalink)   07-18-2007, 12:29 AM
HD Amateur
Join Date: Apr 2007
Posts: 77

Status: Dev4vip is offline
Skype is really a good option to offer phone support, but it is less effective if both customer and service provider got to have skype installed, other wise its awesome.
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