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Operating a Web Hosting Business
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Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
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Support Escalation Rules
zalvis
Mar 26, 2024
Replies
3
Views
367
Apr 3, 2024
JackieJim
E
Preferred Ticket Support System
EnveraHost
Dec 3, 2014
3
4
5
Replies
82
Views
30,464
Mar 4, 2024
georgedatacenter
G
Phone support - How important is it in the hosting industry
SenseiSteve
Apr 18, 2020
2
Replies
26
Views
6,851
Dec 29, 2023
ComputeAxis
Which software you are using to offer support to your clients?
zalvis
Aug 23, 2023
Replies
14
Views
1,417
Oct 2, 2023
CanSpace
Fixing the client?
SenseiSteve
Feb 21, 2022
Replies
11
Views
4,945
Jul 31, 2023
Rabisu
Issuing Refunds to Accounts Terminated for Abuse
SenseiSteve
Oct 26, 2022
Replies
4
Views
1,274
Oct 31, 2022
thcservers
Email vs. Comments: Which is Better?
Internxt
Jul 25, 2022
Replies
10
Views
2,074
Sep 28, 2022
NetRay
Which chat is better to use?
vpsdom
May 3, 2022
Replies
11
Views
2,253
Jul 9, 2022
John @ S4
L
Best Live Chat
Leasedlayer.com
Oct 28, 2014
8
9
10
Replies
192
Views
57,142
Jun 27, 2022
RefinedHost
Removing a Fraudulent Negative Review...
Mason_TierNet
Feb 12, 2021
Replies
16
Views
16,688
Nov 7, 2021
whmcsguru
What are some "extra one percent" efforts that can reduce customer churn?
SenseiSteve
Jul 21, 2021
Replies
7
Views
3,450
Aug 12, 2021
easyhostmedia
Attitude is key
SenseiSteve
Dec 18, 2020
Replies
2
Views
6,572
May 4, 2021
Colin S
Support personnel profiles
SenseiSteve
Mar 25, 2021
Replies
4
Views
3,093
Apr 2, 2021
bigredseo
I
Social media support in the hosting business
izumi777
Aug 24, 2020
Replies
9
Views
3,587
Mar 21, 2021
systemfreaks
Live chat. What happens when it's not live?
SenseiSteve
Apr 18, 2020
2
Replies
21
Views
23,307
Feb 11, 2021
InfusedHosting
G
How to deal with Rude customers?
GixHosting
Apr 30, 2020
Replies
19
Views
19,083
Dec 15, 2020
FlokiNET
F
EIG customer service = 0
easyhostmedia
Dec 6, 2020
Replies
3
Views
3,249
Dec 12, 2020
John @ S4
DMCA issues
SenseiSteve
Dec 7, 2020
Replies
5
Views
3,188
Dec 10, 2020
John @ S4
First impressions
SenseiSteve
Nov 27, 2020
Replies
1
Views
2,440
Dec 8, 2020
whmcsguru
I
Outsource support companies
iwinx
Sep 16, 2020
Replies
2
Views
2,491
Sep 25, 2020
vinothananda
V
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