Recent content by RH-Jordie

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    Forum Feedback

    I've been here for a few weeks now, and I still really like it. I check almost every day to find any new discussions where I can hop on, but I've found that there really aren't a lot of new threads popping up daily. I think this is because of the new user moderation feature, where users must...
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    [US/UK] 50% OFF Recurring - Reseller & Shared Accounts: This Week Only

    Free Migrations | Free WHMCS | Daily Backups | LiteSpeed Servers | CloudFlare | SpamExperts | Softaculous | RVSiteBuilder | RVSkins | Free SSL Certificate Putting up with sub-par service, frequent downtime, slow, and even rude technical support isn't the way it has to be. When you're working...
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    [US/UK] 50% OFF Recurring - Reseller & Shared Accounts: This Week Only

    Free Migrations | Free WHMCS | Daily Backups | LiteSpeed Servers | CloudFlare | SpamExperts | Softaculous | RVSiteBuilder | RVSkins | Free SSL Certificate Putting up with sub-par service, frequent downtime, slow, and even rude technical support isn't the way it has to be. When you're working...
  4. R

    Acquiring Affiliates & B2B Partnerships

    Hi, We're looking to get some more affiliates and improve our business-to-business strategy. What do you recommend for finding affiliates?
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    Thoughts on Lead Purchasing Websites

    Something that I've been coming across more of lately is the ability to purchase leads for your web hosting company. Sites like HostVoice and FindMyHost now provide this. Do you think it is worth your sales reps' time to pursue these outbound sales and try to convert these people, or do you...
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    How do you train your support techs?

    As the thread title says, how do you train your support technicians? Some follow up questions // other things I am curious about: -Do you just take people interested in learning and train them yourself, or do you look for people who already understand your business? If so, does your business...
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    I love this community.

    I just want to say that I really appreciate the constructive nature of the moderation team here. It's really an improvement over the vindictive (infract first, then ask questions) nature of other hosting forums. I really like that you welcome me here to post, even giving payouts for good...
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    How to Provide End User Support

    Out of curiosity, how are most of you providing end user support to clients (if you are)? We're running a custom WHMCS module, which really seems like the only way to do it effectively. What about you all?

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