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  Post #1 (permalink)   09-19-2005, 03:14 PM
HD Newbie
Join Date: Jan 2005
Posts: 11

Status: TSGradyR is offline
Touch Support wants to know:
Does your business rely on key servers being online to generate revenue and drive your business?
Are you tired of frantic late night calls or sms messages, that require you to scramble out of bed or away from the table, to simply reboot a server or restart a daemon?
Would you sleep better at night knowing that someone is awake and responsible for making sure that your enterprise stays online?
Touch Support would like to help you sleep at night.
We will monitor 13 different ports on your server every 4 minutes, 24/7/365
HTTP (String) Monitoring HTTPS Monitoring DNS Monitoring SMTP Monitoring POP3 Monitoring IMAP Monitoring MySQL Monitoring FTP Monitoring SSH Monitoring cPanel Monitoring WHM Monitoring 2 Custom Ports Monitored 24/7/365 Technician Availability
Industry leading response time SLA
We guarantee that our technicians will begin investigation and/or engage your Reaction Procedure within 12 minutes of a server incident.
::REACTION:: [$19.95/mo. per server]
system monitoring services with procedural response
Our custom tailored monitoring service provides a unique solution to server events. We will collaborate with you to write a detailed procedure for how our staff will handle an equipment incident. Below is an example of what a procedure for incident response to a server offline might look like:
Incident: Monitoring software alerts our staff that a server is offline.
Response: Bring server back online via the following procedure:

1. Call Data Center at 888-222-3334, Press '4'.
2. Provide DataCenter staff with ID# 392387.
3. Inquire about network availability.
4. Request Immediate reboot.
5. Call back every 5 minutes until server is online.
::TOTAL CONFIDENCE:: [$29.95/mo. per machine]
system monitoring services with procedural and reactive responses
With Touch Support ::TOTAL CONFIDENCE::, you may rest assured that your server will remain online thanks to quick responses by server admins to service issues.
Sign up online at:

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