Provide exceptional support and customer service thanks to HostBill support tools!
HostBill’s flexible and automated support software with multitude of features, apps and add-ons will allow your support team to be organized, focused and efficient.
Recently we've released new version of our Support Fields plugin. Support Fields plugin is an addition to HostBill Ticketing System that enables to organize and manage tickets more efficiently and to reduce spam messages. The plugin allows to create multiple forms that clients need to fill in before submitting a ticket. Simply ask your customer for the information that is necessary for you to provide the user with the best possible support!
Forms can be displayed on the same page where the ticket is created on a separate page, either in a wizard style (where you can configure a number of steps the client needs to go through before submitting the ticket) or on a single page. The plugin features various field types to enable you to gather information you need in a form that is best suitable for you. Fields can contain default value, they can be marked as required and can be verified against admin-defined regex. Fields can be easily edited, rearranged by drag & drop and temporarily hidden from the form, if needed. Once the form is created, it will be automatically displayed to clients wishing to submit a ticket to a certain department. The forms are attached to the ticket enabling staff members to view the details in admin portal. Provide your customers with the support they deserve thanks to HostBill support apps!
Find out more about the plugin at https://hostbillapp.com/features/apps/supportfields/
Or browse the full range of HostBill support apps at https://hostbillapp.com/features/apps/tag/support/
About HostBill:
HostBill is a powerful and flexible, all-in-one automation, billing, client management and support platform for online businesses. HostBill handles all aspects of running a successful online business, from client acquisition, through invoicing and payment collection, automated service provisioning and management, to customer service and support. Extensive range of advanced features, multitude of modules and apps and integration with various control panels, domain registrars, payment gateways, order pages, client panels and more, make it the most comprehensive solution on the market for Hosting, Cloud/IaaS/VPS Solutions Providers, Domain name and SSL Resellers around the globe to automate and manage their online businesses.
If you don't have your HostBill license yet, compare the licenses and check out the pricing at https://hostbillapp.com/pricing/
You can also sign up for our newsletter to be the first to know about special offers, promo codes, new product releases and more!
HostBill’s flexible and automated support software with multitude of features, apps and add-ons will allow your support team to be organized, focused and efficient.
Recently we've released new version of our Support Fields plugin. Support Fields plugin is an addition to HostBill Ticketing System that enables to organize and manage tickets more efficiently and to reduce spam messages. The plugin allows to create multiple forms that clients need to fill in before submitting a ticket. Simply ask your customer for the information that is necessary for you to provide the user with the best possible support!
Forms can be displayed on the same page where the ticket is created on a separate page, either in a wizard style (where you can configure a number of steps the client needs to go through before submitting the ticket) or on a single page. The plugin features various field types to enable you to gather information you need in a form that is best suitable for you. Fields can contain default value, they can be marked as required and can be verified against admin-defined regex. Fields can be easily edited, rearranged by drag & drop and temporarily hidden from the form, if needed. Once the form is created, it will be automatically displayed to clients wishing to submit a ticket to a certain department. The forms are attached to the ticket enabling staff members to view the details in admin portal. Provide your customers with the support they deserve thanks to HostBill support apps!
Find out more about the plugin at https://hostbillapp.com/features/apps/supportfields/
Or browse the full range of HostBill support apps at https://hostbillapp.com/features/apps/tag/support/
About HostBill:
HostBill is a powerful and flexible, all-in-one automation, billing, client management and support platform for online businesses. HostBill handles all aspects of running a successful online business, from client acquisition, through invoicing and payment collection, automated service provisioning and management, to customer service and support. Extensive range of advanced features, multitude of modules and apps and integration with various control panels, domain registrars, payment gateways, order pages, client panels and more, make it the most comprehensive solution on the market for Hosting, Cloud/IaaS/VPS Solutions Providers, Domain name and SSL Resellers around the globe to automate and manage their online businesses.
If you don't have your HostBill license yet, compare the licenses and check out the pricing at https://hostbillapp.com/pricing/
You can also sign up for our newsletter to be the first to know about special offers, promo codes, new product releases and more!
