, with its highly qualified team of server engineers, have always been a preferred choice for Web Hosting service providers right from the time of its launch. Our aim is to provide 100% customer satisfaction via multi-channel support services including on-call support, instant messaging and responsive email support. We take pride in offering sophisticated web hosting support services by enacting the role of an extended outsourced arm of your hosting business at an affordable plus competitive price point.
Key Features of Our Web Hosting Support Service:
∙ 24x7 availability
∙ Experienced and certified professionals
∙ Support for servers of all types
∙ Control panel support
∙ Support for different flavors of operating systems
∙ Fast response and timely resolution
∙ White label support for brand recognition
GetMyAdmin makes a conscious attempt to stand out from its competitors with the help of our systematic approach and positive attitude towards customer relationship management. We strive hard to build a strong business relationship by emphasizing on customers' needs - which translates to mutual trust and long-lasting relationships. We are fully committed to provide best-in-class technical support to web hosting customers, raising the bar with unmatched performance and flawless reliability.
Support Plans Crafted to Perfection for Web Hosting Businesses:
We offer multiple technical support plans that are crafted to perfection for web hosting service providers, resellers and customers. Our flexible plans are designed to cover all your web hosting needs. With GetMyAdmin at your disposal, you can rest assured to offer a hassle-free experience to your web hosting customers.
Per Server Administration
Per Server packages are ideal for small businesses with 1-5 servers. These packages are specifically targeted towards small-scale businesses and startup ventures who are looking for technical assistance in building a reliable, secure and performance-oriented server infrastructure. All technical support requirements of hosting customers right from the design to deployment and maintenance phase are exclusively covered within these packages. From configuring a brand new server to securing an existing environment, managing day-today activities and optimizing the performance, we take care of everything on your behalf so that you can fully concentrate on the business side.
∙ Server Deployment, OS Installation and Configuration
∙ No Downtime Server Migration and Transfer
∙ Control Panel Installation and Setup
∙ Software Installation and Upgrade
∙ Technical Troubleshooting and Issue Resolution
∙ Proactive Server Monitoring
∙ 24x7 Expert Assistance through Phone, Chat and Email
Entry level package is priced at just $30 per month per server.
Pay Per Ticket Support Plan
If you are looking for incident-based server support, Per Ticket Support Plans are your ideal bet. These white label support plans are typically "pay as you go" service - where you pay according to the number of tickets raised in a particular month. In a nutshell, you get 24x7 expert assistance, instant response and timely resolution at an affordable fixed monthly price. These are ideally suited for the customers who have low volume of incidents yet need 24◊7 round-the-clock coverage.
∙ Server Setup & Configuration
∙ Server Migration
∙ Security and Hardening
∙ Performance Optimization and Tuning
∙ Technical Troubleshooting
∙ Control Panel Support
∙ Third-Party Installations
∙ Support for Basic Pre-Sales Queries
Just $50 per month for the entry level package
Dedicated Support Plan
Looking for a white label technical support team to work solely for your hosting company? Look no further than GetMyAdmin. GetMyAdminís Dedicated Support Plan brings you a team of experienced engineers exclusively at your disposal. You can trust our dedicated server professionals to seamlessly operate your technical support wing just like an
extended branch of your in-house team. An ITIL-certified Quality Assurance Manager supervises the entire operation to ensure highest quality standard. Rest assured, our refined and stringent quality process would not only satisfy your customers, but also enhance the reputation of your hosting business by leaps and bounds.
∙ 24/7 Availability
∙ Fully Dedicated Professionals for High Priority Support
∙ Dedicated Quality Assurance Manager
∙ Support for Unlimited Servers
∙ No Bar on the Number of Tickets
∙ White Label Support
∙ Proactive Server Monitoring & Health Check
Starts from $800 per month.
Live Chat Support
Gone are the days when customers used to wait for hours to receive an email response from tech support. Live Chat has now become the global standard when it comes to real-time interactions with customers. No matter what time of the day, if your customers need technical assistance, our expert professionals are always at hand to swiftly answer to their queries. And it's a fact that quality interactions ensure stronger customer relationship. Most importantly, our service is 100% white labeled, which preserves your brand identity. Our team would simply work like an extended arm of your business.
∙ 24/7 Service Window
∙ Emergency Handling
∙ Real Time Responses
∙ Inclusive of Technical Troubleshooting
∙ Covers Pre-Sales Queries
∙ Precise and Personalized Responses
∙ Friendly and Patient Support Personnel
∙ Excellent Communication Skills in English
∙ White Label Support
Starter package is priced at just $50 per month.
Semi Dedicated Support
The efficiency of Dedicated Support and the affordability of Shared Support are clubbed together to bring you the convenience of Semi Dedicated Support service. This hybrid model is ideal for those customers who canít afford to enroll for Dedicated Support due to budget constraints, but need higher priority support than what Shared Support plans can provide. Semi Dedicated packages are carefully designed to provide priority service at an affordable price point.
Plan Starts from $300 per Month.
If you are looking for an experienced hand to take care of the technical requirements of your web hosting customers, then we are at your service. Our experienced support technicians are proficient in handling all types of technical issues related to running a web hosting business. Get in touch with us today and allow our highly competent server admins to manage your hosting environment with utmost care. Rest assured, GetMyAdmin will keep your servers stable, and your customers satisfied!