Originally Posted by First Root
A big problem of reselling is that you completly rely on the response time of your reseller.
Your node is offline? Wait for your provider to get this fixed.
Ip has been nullrouted? Wait for your provider to get this fixed.
hardware needs an upgrade? Ask your provider if you can upgrade or if you need to switch to new hardware.
All this things can be real pain if you want to provide good customer experience.
even if you have your own servers you still have to have time to carry out these.
ie: the node goes offline you have to figure out why it went offline and then fix it.
IP gets nullrouted ( this is for a reason) and may not be a quick fix.
Hardware needs upgrading, you need to schedule a slot to carry this out after you have received new hardware, so still take time.