That customer is probably me from a different forum?
Well, I won't copy and paste. It's all good.
In short, I'm not happy about it as 20% is a lot! I find it strange how they offer introductory discounted offers for their new"discovery" locations but charge 20% extra to existing customers at old server locations. What's that all about!? Is it because of Brexit or getting extra money from UK customers because their new locations aren't doing as good as they thought they would!? I know their Singapore, Poland and Australia locations are not even setup 100% properly yet and a lot who pre-ordered aren't happy about that.
I would've preferred it if they only made the change for new customers but what can you do. I don't use their support and so never had to complain about it, but by them charging extra 20% that may well improve their support for those who rely on it but complain how poor their support is. I don't know what their support is like because I very rarely need it unless hardware/network issue -- I don't contact them about non-hardware/network related issues.
Their DDoS protection is some of the best around, though, and so you have to give them that.
I don't think many will say much about it because it only affects the UK at the moment, but if it affects EU and US, then they'd be an uproar about it no doubt.
Ok, I'm done rambling now.