Originally posted by Anjay
Yes, I'd have to be with Leo on this one.
What you do webmultitude is somewhat harsh, don't you think? True - You should be firm and not let them "get away" with what they want. However, wouldn't it be best to first suspend the account and then after another ten days, simply terminate it?
Do you even contact them during those ten days? Maybe they've forgotten... or are unable to because they're in hospital or something like that. There are various legitimate reasons as to why someone cannot pay, and these should be taken into account.
From our TOS:
3. Users who fail to pay by credit card within ten (10) days of their monthly payment due date will result in the immediate termination of their account(s).
It isn't harsh.
It is simply a way to eliminate problems and has been fine so far on the client's end.
I think 10 days is plenty of time to get paid. The invoices are sent well before the due date to remind them, and if they have not paid by the due date I email them.
Clients have said they were going on vacation/would be away/etc. and have paid early.