Originally Posted by Collabora
You started off good, then you fell on your face with the usual anti-unlimited claptrap
Hypocritcally, you provide unlimited email, databases, domains, etc. These require unlimited disk space, bandwidth, cpu and ram.
The primary difference between a limited host and an unlimited host is this: The limited host uses two sets of limits: the Hosting Plan and the TOS. The Unlmited host just uses one, TOS. Its the resources found in typical Hosting Plan that is unlimited.
The way I see it - we provide REDUNDANT services. Any client ordering even the cheapest of our plans will be able to create a plenitude of email accounts, and send/receive enormous amounts of emails (for example). Therefore, chances of reaching the limits are low (yet they exist, of course).
You are absolutely right, limits are described in our TOS. You are also right, wise person will understand that unlimited package simply cannot exist and is limited in some way.
However, offering "unlimited" packages is nearly as obligatory as offering shared, VPS and dedicated solutions for a hosting provider. We offer what clients expect to see and we expect clients to be clever enough to read our TOS as you did.
There is a nice saying about this: "if you have to ask what it is, you probably do not need to know it". A client wants to be sure they will not be limited in email accounts quantity or email numbers - and we assure them they will not be limited with this.
When the client nears to exceeding the bandwidth limits - we warn them about it beforehand, so they are able to react in time.
If CPU limits are to exceed - we also warn the client and offer them to upgrade service to avoid unavailability of the service.
Cases with exceeding the limits are dealt with on a case-to-case basis to a mutual satisfaction.
That is what UNLIMITED means to us. Unlimited customer care, ensuring quality of service.
After all, everybody conduct business their way and your opnion is just your opinion, not the final verdict in any form. Best wishes!