Originally Posted by b2netsolutions
100% uptime is a reality and if the company wants to be ahead of many other ones, they achieve that using stable network providers and quality technicians.
Here's a simple scenario:
I setup a hosting account with you - you guarantee the uptime.
I then setup a second account (under a different name), and use that account to achive a dDOS attack. While I'm at it, I may as well just ROOT the system too and make it so that you need to reformat the machine and/or move users to an alternate machine.
So, while the fault was not YOURS, you failed to provide 100% uptime to customer #1.
If you're sure you can achive that 100% uptime for the next 6 months, feel free to put up a $10,000 guarantee, and I'm sure you'll have people provide an account number you can send the wire transfer shortly there after.
100% uptime is not something ANYONE offers. There are 100% network uptime guarantees, but even then, companies that have been around for many years are aware of past experiences with other places. Parts of The Planet were shut down for a 72 hour period back in 2008 due to a fire, and while they had the necessary power generators etc on site, the fire department prevented them from starting operation. There's places in Chicago that have been affected by as little as a Truck crashing through a building etc.
Now those places offered 100% network uptime, and they refunded people that met the SLA's - but if you wish to claim 100% uptime and offer a guarantee that's substantial, I"m sure you'll have a few takers to put you to the test
** the above statements are not a threat to you, your company or your network. These are scenario situations and should be treated as such.