Originally Posted by easyhostmedia
Nothing wrong in purchasing a KB, so companies do this for a living, then its just a simple thing of adapting some to suit your own business model.
I purchased a KB from the WHMCS forum, uploaded this to my development licence, went through all the articles and i think i only needed to change 3 articles and i even added to some articles. this saved me days of writing the KB from scratch
You can only get so much with a pre-written knowledge base but then again, it really does depend on your goals for the knowledge base. Our KB has been written from scratch and we have a blog which serves like a knowledge base being updated daily, with that, we provide our clients a huge resource from everything cPanel to individual software such as WHMCS, OpenCart etc
My point is, if you want the core of your business (cPanel etc) then you can get away with it, probably. If you want more, you're going to have to write them one way or another.
You also have the advantage of having unique content by writing your own. Not a KB that is on hundreds of other sites.