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Hosting Discussion > Web Hosting Forums > Web Hosting Discussion > What Makes An Amazing 10/10 Hosting Service?
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  Post #16 (permalink)   04-17-2014, 05:26 PM
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Have good communication when there is a outage/downtime.
 
 
 


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  Post #17 (permalink)   04-17-2014, 07:15 PM
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To get a 10/10 rating by everyone is impossible, there WILL be people displeased with your services, even if you have done nothing wrong.

In my opinion, to become 10/10, you must listen to your customers. Whatever the customers want, you have to make a strong attempt in completing their request or giving a long and detailed explanation of why their request isn't logical. That is one of the things I think is a necessity to be a 10/10
 
 


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  Post #18 (permalink)   04-18-2014, 12:07 PM
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An amazing Provider will offer top notch support even go the extra mile. They will also offer services with desent options and a good price point, nothing too cheap I would rather pay a bit more money for a good provider with a reliable service than a low cost with crappy service and support. the Number one Thing is always Customer Service you can have the lowest cost service around but will get no customers if you have horrible customer service.
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  Post #19 (permalink)   05-14-2014, 11:18 AM
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Fast and professional support
great uptime
fast page load speed
 
 
 


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  Post #20 (permalink)   05-15-2014, 01:30 AM
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Well, for classic people, that usually are not real webmaster, communication is the fundamental part.
When they'll have some kind of problems, they want someone solve them immediately, because they don't know how to do. They want to speak or write to a reliable tech support, and they want to solve also problem not related only on web hosting (usually white page in WordPress, or so on).

Then obviously, money back guarantee, 99.95% uptime, speed, less latency as possible, and also "unlimited" resources, paying from $5 to $10, which is an acceptable price to pay for a good reliable shared web hosting.
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  Post #21 (permalink)   06-17-2014, 10:46 PM
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When Customer is happy with the web hosting company and there is no reason to curse for any bad services

Keeping promises of 99 or 100 Uptime of website, best techsupport services with healthy response time, no need to worry about hardware's and software's usage and simplicity your website is running smoothly without any trouble or downtime. Your life is hassle-free, that makes 10 out of 10 amazing web hosting services.
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  Post #22 (permalink)   06-18-2014, 12:59 AM
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Quality
Support
uptime
application support
realiability
 
 
 


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  Post #23 (permalink)   06-18-2014, 09:45 AM
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Originally Posted by dadiehost View Post
What kind of behaviours and policies make you say 'wow' (in a good way)? What's the most important feature to you that a hosting service can provide? Is there any particular thing a web host has done for you (or that you've done for your customers as a web host) that really makes them super happy and excited to be a part of your service?
When HandsOnHosting was under previous management, they have proactively watched my server and without asking for it, have applied upgrades to it. As technology evolved, they have continuously improved the specs of the server (actual hardware upgrades) without increasing the price. They strived for their clients to receive the best possible bang for their buck at any point in time. That kind of attention and lack of corporate greed was one of a kind. They totally eliminated the need for you to even start looking at competition by keeping you happy.
 
 
 


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  Post #24 (permalink)   06-22-2014, 07:38 AM
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Originally Posted by azoundria View Post
I'm not talking about acceptable, okay, or even good. I want to create a service that would be incredibly awesome and exceed all expectations, the kind of service which seems to stand a few levels above all the others.

There are some things which are obvious, like high uptime, fast support, and good servers. So, what would it take for you to consider a service 10/10 or even 11/10 (if you ever rate that high)? What kind of behaviours and policies make you say 'wow' (in a good way)? What's the most important feature to you that a hosting service can provide? Is there any particular thing a web host has done for you (or that you've done for your customers as a web host) that really makes them super happy and excited to be a part of your service?

Thanks for all your great ideas!
It takes time to build a successful hosting business, but If I where a client looking for hosting I would like one that offered a personalized customer/support service. I would like to be able to contact someone who knows my needs and website.
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  Post #25 (permalink)   06-22-2014, 08:05 PM
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I have always been impressed by forward-thinking development, and taking a stance on innovation, rather than simply filling a role.
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  Post #26 (permalink)   08-18-2014, 03:09 AM
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best support. less than 10mins response or live support. provide best managed hosting. never down times, super fast use ssd.

then...

refund policies (no annual agreements) will too but a person who cancels not mostly vote for you..


anyway these makes a 11/10 and mainly NO OVERSELLING AT ALL
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  Post #27 (permalink)   08-18-2014, 06:38 AM
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Keeping promises, solving issues fast, no drama. Easy to write, needs hard work to keep.
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  Post #28 (permalink)   08-18-2014, 09:41 AM
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I'd say, different people got different tastes. So, ratings may differ a lot, it also depends upon the use of the user.

For me, it's:

1. Support reliability
2. Uptime
3. Performance
4. Support during the down-time
5. Keeping promises of 99% uptime
 
 
 


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  Post #29 (permalink)   08-19-2014, 02:56 PM
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Quote:
Originally Posted by Artashes View Post
When HandsOnHosting was under previous management, they have proactively watched my server and without asking for it, have applied upgrades to it. As technology evolved, they have continuously improved the specs of the server (actual hardware upgrades) without increasing the price. They strived for their clients to receive the best possible bang for their buck at any point in time. That kind of attention and lack of corporate greed was one of a kind. They totally eliminated the need for you to even start looking at competition by keeping you happy.
And under the new management ?
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  Post #30 (permalink)   08-28-2014, 02:37 PM
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Originally Posted by Collabora View Post
Provide some sort of refund for annual payments when the annual term is not completed.

For example: Suppose a host sells hosting for $4/mo. If customer agrees to pay one year in advance host will charge $36.00 and monthly rate effectively goes down to $3.00/mo. If customer cancels after 3 months many hosts will keep the entire $36.00 (effectively charging customer $12/mo for the $4/mo hosting)

I would like to see the host refund customer $24.00 based upon monthy rate as if there were no annual agreement ($36.00 - 3 x $4/mo).

That would make host 11/10!
If that were the case, and the webhost would be 11/10, why would anyone want to leave?
 
 
 
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