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  Post #31 (permalink)   09-09-2014, 05:30 PM
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I think you need to build a good company culture, that is one of the most important elements to providing "outstanding" customer service, and all the good things that follow.
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  Post #32 (permalink)   10-16-2014, 04:07 PM
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Here are some things that may help you get an good hosting service:
Very good up time of your services, good support 24/7, affordable prices of the services you provide with an good price you know you will have a good clientele, instant setup, a discount plan will help you as well to get a good performance.
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  Post #33 (permalink)   10-20-2014, 12:17 AM
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Few things which are compulsory to be a good hosting provider.
1. Server Up-Time
2. Tech. Support ( Response Time)
3. Server & Disk Speed
4. Affordable Pricing
5. Promotion (Coupons) & Instant Setup
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  Post #34 (permalink)   10-27-2014, 05:46 AM
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Well, according to me a 10/10 web hosting company will be the one whose customer service representatives are friendly. When you discuss anything with them, they provide informative explanations instead of just yes or no answers.
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  Post #35 (permalink)   10-27-2014, 10:34 AM
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5. Promotion (Coupons) & Instant Setup
I can understand that you may want instant setup, but given affordable pricing already, why do you insist on coupons? It's already affordable!
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  Post #36 (permalink)   10-27-2014, 02:40 PM
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Originally Posted by ughosting View Post
I can understand that you may want instant setup, but given affordable pricing already, why do you insist on coupons? It's already affordable!
Because people mostly go for lower price. It does not matter that lower price usually means worse service. In order to make people interested in their GOOD service, providers issue additional coupons, even though their pricing is already affordable. Just my opinion, though.
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  Post #37 (permalink)   10-27-2014, 08:42 PM
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Originally Posted by HostLeet View Post
Customer service all the way... That's right, kill'em with kindness!

Always go above and beyond, even with the smallest request, and treat your customers like you would want to be treated. Talk to them as if they were standing in front of you and give them respect. This makes all the difference, specially when communicating via email/chat and you lose that personal touch/connection with the customer. Make it personal and regain that edge once again.

Do this, and even someone that is absolutely, positively, and completely angry about your service will think to themselves.. "That rep/staff member was so nice to me I can't even be angry anymore.." And even if they don't stay with your service after the fact, at least they will not go on a rampage and badmouth your service every chance they get. They will simply move on.
Totally agree to this.

Always go above and beyond the call of duty. It can be rewarding. And I might add that doing something out of the blue for a customer like sending a ticket and just asking them how their week is going goes along way sometimes. Don't ever loose the personal perspective in customer service. Once you loose that, everything starts to fall downhill.

look at hostgator - once good, now horrible
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  Post #38 (permalink)   10-28-2014, 03:30 PM
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Originally Posted by RockIsland View Post
To steal a phrase from Apple, "Think Different".

You want to make a service that just shines above the rest, then don't follow the rest. What was last year, does not have to be this year. Never stop innovation and never stop looking for a better way. You can try and improve on what's been already been done but you'll just be one of many. Be one of one and let the rest follow you. Then your service will shine.
Think different, This is the rule. Always think whats different i will add to the market, why the customer will choose my company instead of others? away from support, uptime, ..etc I believe that the thing number one to look different is to build personal relationships with customers maybe with phone calls, personal emails, helping them out,..etc.

  Post #39 (permalink)   11-04-2014, 12:24 AM
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Originally Posted by MarkPoppen View Post
If that were the case, and the webhost would be 11/10, why would anyone want to leave?
I'll answer your question with another question: If that weren't the case, why would anyone want to start with an annual plan?

  Post #40 (permalink)   11-04-2014, 01:55 AM
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I think an exceptional web host would stay abreast of any new technologies that would better enable its clients to outperform, outclass, and outlast the competition, whether it be an easier control panel, faster deployment of hosting resources (Shared, Cloud, VPS , Dedicated), easier migration tools, managed services and quick issue resolution. This would empower the client and create the comfort zone that is so highly sought after when paying money for services delivered over the web.

  Post #41 (permalink)   11-08-2014, 03:48 PM
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Never having to worry about things going wrong and great, quick customer support
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