Originally Posted by King-Servers
Not every customer of a company acquired by EIG should panic, the buzz is created by other web hosting providers to steal clients by offering refugee coupons. EIG acquires companies however tries to keep same management and staff! They do move customers account to their data centres and had couple of issues in their data centre in past. But lets be honest, which provider does not face a technical issue couple of times a year?
I agree that one should not just judge a company just because it is under the EIG umbrella. BUT (and that's a big BUT right there), given the EIG track record so far, one would logically assume things will be going downhill. Not sure what their policies are but they rarely seem to keep the same management for long, change the support and customer service operators, change datacenters etc. etc. All those things combined usually leads to a slump in the quality of service.
Providers bashing other providers might seem a viable explanation for you and in a way you might be right. But look at the other perspective - aren't the providers the ones that mostly hang out in the related forums and see threads on a DAILY basis of unfortunate and unhappy customers who lost their web project because of poor handling. Among the hosts which clients mostly have negative feelings for surprisingly (or not) the EIG brands pop out the most by a mile (with GoDaddy in close race). In fact, in my own experience, the only company that was bought by EIG and still has a somehow stable rating and reviews is A Small Orange. All the others (excluding Arvixe as its too early to say) suffer from a lot of complaints. And while other hosts use the forums to help others AND keep their brand reputation by addressing their own customers' issues, the EIG brands seem to suffer from a policy where they stop using forums and other means post-acquisition.
Imagine when a client falsely accuses your company in an online forum. Experienced users and companies can often spot false accusations but the majority will just believe what they read. And if the accused don't have a representative to clear the air and show all that the client is in the wrong they just take the punch and continue. But aren't there just so much punches you can take...?
I think the biggest problem with EIG (at least in my own opinion) is that they do seem to have the funds (and a lot of them) but they choose to invest them in a wrong way. I can't imagine that so much money can't buy you top-notch servers and let you employ some of the brightest minds in the industry. Instead its all about new acquisitions, ton of affiliates because of a good program and a lot of advertising everywhere they can get.
Again, this is just my personal standpoint, but I do believe that fellows from hosting companies will agree. Gaining clients from bashing your colleagues in the industry never works the way you might think