Originally Posted by HostNIT
I think you're asking for a webmaster as well as a service provider. If such providers were to do both it would increase the cost you pay for hosting. Bottom line: I think these are two separate services and should be treated as such.
Technically yes and large hosting providers will have dedicated teams to deal with webmaster duties, but for small hosts you need to be a service provider and webmaster as you will get clients that will need help with their websites and if you dont offer that service then they will go elsewhere.
simple solution is like what I do as i am a one man band. I am primarily a web host ( service provider), but i will also help clients out with websites as a webmaster if they ask, for this i charge £25 per hour, although for small task like installing a script etc. i will give them a fixed price. For long standing clients i will even do some small tasks FOC.
It is a case of the more you offer and can provide, then more chance of clients being satisfied and staying with you.