Originally Posted by Registernuke
Maybe one of their new product lineups includes a new "streamlined" Malware Cleanup Plan for under 100 bucks.
This is what I"m guessing too, but it'll be a double-edged sword. Instead of providing support to users, they'll lump it off to "security concerns" and require people to purchase a package rather than trying to assist and help.
That's the big difference between the smaller and larger hosting companies. Smaller ones are USUALLY willing to help and troubleshoot scripts and even programming rather than just passing it off and saying "sorry, we provide hosting only".
Ran into this yesterday with a client using HubSpot. They provide an RSS feed but it was causing an error. So they contacted HubSpot which promptly told them "we provide the RSS fields for integration, but not provide support for it, you will need to hire a programmer."
Poor support in my opinion!