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  Post #16 (permalink)   01-27-2018, 07:04 AM
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Outsource support is not bad idea, it totally depends on with which plan you sing-up. There are various types of support services provided by the outsourcing company.

24x7 Live chat, 24x7 technical support or 12/8 hours technical and live chat support all these types of the services provided by them. There are various levels of the support. The quality and resolution of the queries depends on the level of the technical team.

You can try and check them and after that you can sing-up.

  Post #17 (permalink)   01-27-2018, 07:33 AM
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Outsourcing is bad and in the UK both TalkTalk and EE found the hard way

TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to scam customers of the British telecoms giant.

The scale of the criminal operation has been detailed by the three sources, who say they were employed by two front-companies set up by a gang of professional fraudsters.

The sources describe working in "call centres" in two Indian cities.

They say as many as 60 "employees" work in shifts in each office, phoning TalkTalk customers and duping them into giving access to their bank accounts.

The whistleblowers say they were given a script in which they were told to claim they were calling from TalkTalk.

They say they then convinced victims to install a computer virus.

A separate team would use that virus to gain access to victims' online banking, they add.
Terry Robertson - CEO The Easyhost Media Group
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers

  Post #18 (permalink)   05-07-2018, 04:36 PM
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I have used out sourcing in the past and I have been quite happy with the SLAs provided. It is helpful to provide true 24/7 support and to make sure your technical skills are rounded out in some cases.

  Post #19 (permalink)   05-08-2018, 01:15 PM
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We don't use it. Sometimes its just not worth the cost. A lot of the times its also just better to handle stuff so you are answering questions honestly and effectively.

  Post #20 (permalink)   06-14-2018, 12:03 PM
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Outsorcing support means loosing time teaching them how your company works. The quality of service customers will get then is on luck. I'd suggest, if you have the resources, hire inhouse support. Outsorcing may end up bad for your business and you may be paying for crappy service.

  Post #21 (permalink)   06-25-2018, 12:06 PM
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Originally Posted by Orpheus View Post
Do you use outsource support?
Is it expensive?
we did it back in 2004 - 2006 and our experience was pathetic and since then we hired all inhouse and never had to look back

  Post #22 (permalink)   10-02-2018, 02:17 PM
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You can use out source tech support. It is good and can reduce your expenses by not spending on hiring and training a tech team. These are not so expensive now a days. Tech support and grow your business rapidly and it would be good to get customer's feedback.

Apart from that you also can have out sourcing customer support/service. Customers are a main part for a business, so to make customer happy and solve their problems and query can boost up your business.
TechPerx - Digital Marketing
New Delhi, India

  Post #23 (permalink)   10-13-2018, 09:37 PM
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Probably the only safest bet to outsource support is Pre-sales Department.

  Post #24 (permalink)   10-14-2018, 04:31 PM
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Originally Posted by RyeHost View Post
Probably the only safest bet to outsource support is Pre-sales Department.
You're right in a way. For me is important to be in control of the support for my customers, my customers are my business. If I don't care about my business I don't care about my customers, so the answer is no, no outsource for me...I have to make my customers happy to stay with me...
George B. | ROWEBCA
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