Outsource support is not bad idea, it totally depends on with which plan you sing-up. There are various types of support services provided by the outsourcing company.
24x7 Live chat, 24x7 technical support or 12/8 hours technical and live chat support all these types of the services provided by them. There are various levels of the support. The quality and resolution of the queries depends on the level of the technical team.
You can try and check them and after that you can sing-up.
TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to scam customers of the British telecoms giant.
The scale of the criminal operation has been detailed by the three sources, who say they were employed by two front-companies set up by a gang of professional fraudsters.
The sources describe working in "call centres" in two Indian cities.
They say as many as 60 "employees" work in shifts in each office, phoning TalkTalk customers and duping them into giving access to their bank accounts.
The whistleblowers say they were given a script in which they were told to claim they were calling from TalkTalk.
They say they then convinced victims to install a computer virus.
A separate team would use that virus to gain access to victims' online banking, they add.
Terry Robertson - CEO The Easyhost Media Group PowerSSL - - We Secure your World The Scamlist Forum - Fighting against scammers
I have used out sourcing in the past and I have been quite happy with the SLAs provided. It is helpful to provide true 24/7 support and to make sure your technical skills are rounded out in some cases.
Outsorcing support means loosing time teaching them how your company works. The quality of service customers will get then is on luck. I'd suggest, if you have the resources, hire inhouse support. Outsorcing may end up bad for your business and you may be paying for crappy service.