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  Post #31 (permalink)   03-07-2018, 09:58 AM
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Quote:
Originally Posted by ughosting View Post
One thing I would not do is give away free hosting in the hope of converting your customers to paid customers.

1. Free hosting attracts the worst people
2. You'll be tempted to keep the costs down as to not make a loss.
3, You will end up with miscreants on poor hardware.
4. You end up with complaints posted about the above.
5. Even people who want to pay, get put off by the bad publicity of free hosting.

I think many of us realised long ago, it's easy to attract people to free hosting. Much harder to convert. I
n fact we've spent a long time ensuring we keep profitable customers and shed the freeloaders (or people who create more problem than money).
This I believe has resulted in better services for the remaining customers.

95% of your problems will come from 5% of your customers.

95% of those problems tend to be people who want everything for 2/month

(Ok those stats are what it feels like and not based in fact, but you get the point).

If you lose the people who consistently raise tickets for things they could google easily, that will be better than attracting freeloaders that will damage your bottom line.

Just ask yourself, would you want to share a server with non paying customers?
Yeah this isn't even a webhosting issue though. This is a problem with every service I can think of. Just think you've been giving a general consumer a bite at the trough for free for years then you ask for a bit of compensation for that food. It's never a good time. I had these issues with VDS,Gameservers,Voice servers, and especially webhosting. I really don't understand the psychology of it, but its best to avoid giving out free services for traffic. The service is still a cost to yourself, so throw that inherent cost into some advertising or something.
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Old
  Post #32 (permalink)   03-07-2018, 10:49 AM
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I once has a specific server i gave out free hosting to registered charities and certified community groups, but these charities had to provider their charity number which i would check with charity commission and then i would call the charity direct to make sure they were the ones asking for hosting and for community groups they has to be registered with the local authority which i also checked. In the 4 years i ran this before selling it to a specific charity webhost i only had 1 issue when a volunteer with a charity tried to get free hosting using the charity details, this failed once i called the charity, but a couple weeks later that charity called me after they spoke to their board and wanting me to host their site as they were paying 70 a year with their current host and were informed it was going to increase.
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Old
  Post #33 (permalink)   03-12-2018, 07:09 PM
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Quote:
Originally Posted by ughosting View Post
One thing I would not do is give away free hosting in the hope of converting your customers to paid customers.

1. Free hosting attracts the worst people
2. You'll be tempted to keep the costs down as to not make a loss.
3, You will end up with miscreants on poor hardware.
4. You end up with complaints posted about the above.
5. Even people who want to pay, get put off by the bad publicity of free hosting.

I think many of us realised long ago, it's easy to attract people to free hosting. Much harder to convert. I
n fact we've spent a long time ensuring we keep profitable customers and shed the freeloaders (or people who create more problem than money).
This I believe has resulted in better services for the remaining customers.

95% of your problems will come from 5% of your customers.

95% of those problems tend to be people who want everything for 2/month

(Ok those stats are what it feels like and not based in fact, but you get the point).

If you lose the people who consistently raise tickets for things they could google easily, that will be better than attracting freeloaders that will damage your bottom line.

Just ask yourself, would you want to share a server with non paying customers?
I've had a few order the free hosting but didn't purchase or transfer a domain. I suspected they just want space to dump whatever into. I'm not that naive and I contacted each of those people concerning the terms but after a long time of not hearing from them I removed them anyway. I have set the terms so that just because someone orders a free hosting account, I'm still not obligated to give it to them. And I do not have that aspect of my service automated, else anyone could come in and set up whatever they want. That part I do manually. So I do have some safe guards in place. I do appreciate your advice which I am sure is based on experience.
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  Post #34 (permalink)   03-13-2018, 07:48 AM
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Quote:
Originally Posted by webling View Post
I've had a few order the free hosting but didn't purchase or transfer a domain. I suspected they just want space to dump whatever into. I'm not that naive and I contacted each of those people concerning the terms but after a long time of not hearing from them I removed them anyway. I have set the terms so that just because someone orders a free hosting account, I'm still not obligated to give it to them. And I do not have that aspect of my service automated, else anyone could come in and set up whatever they want. That part I do manually. So I do have some safe guards in place. I do appreciate your advice which I am sure is based on experience.
The best thing to do with free hosting if you are going to offer it is to set a setup fee (maybe just 25c or $1) as by doing this they will need to provide a genuine address linked to a payment gateway like paypal
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Old
  Post #35 (permalink)   03-13-2018, 05:24 PM
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Quote:
Originally Posted by easyhostmedia View Post
The best thing to do with free hosting if you are going to offer it is to set a setup fee (maybe just 25c or $1) as by doing this they will need to provide a genuine address linked to a payment gateway like paypal
Thank you, that is a great idea!
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Old
  Post #36 (permalink)   03-15-2018, 04:56 AM
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When I started my business with my brother, he and I have to face problems like you.If you do not mind, you will succeed
 
 
 
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  Post #37 (permalink)   03-21-2018, 09:25 AM
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When I started my web hosting company I had hoped it would grow enough to take me away from my day job. I hoped to eventually live in an RV and live in the warmest area of the US depending on the time of year. But that hasn't come close to even happening. I don't even have enough clients that I earn any money. Maybe I need to advertise more but with money as tight as it is it's hard to get many ads out there.
Best thing you can do is give great service, and then you will get referrals. To start, post more often in the forums and use social media.
 
 
 
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  Post #38 (permalink)   03-25-2018, 07:54 AM
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Originally Posted by privatelayer View Post
Best thing you can do is give great service, and then you will get referrals. To start, post more often in the forums and use social media.
I know this is good advice. But even though I have been doing this it just has not grown much.
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