Clearly the OP does not have a clue.
On their website is shows their live chat as online so i thought i would test them with a simple request.
This is the transcript which was emailed to me after they closed the chat at 21:03 without replying
Chat on hostpoco.com
Conversation started on : Thursday, February 27, 2020, at 19:41 (GMT+0)
[19:41] Customer Support: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
[19:43] V1581860822686211: Email : **********
Question : Is shell access provided, also are custom php.ini files allowed.