Originally Posted by izumi777
But some existing customers tend to pay late or downgrade their hosting plans. Anyway, just look at the bright side.
You have to look at it this way, these are unprecedented times worldwide.
A hosting business to a lot of people is a second job or just people hosting own personal sites.
With retail/services businesses closed down temp and staff laid off temp. then peoples incomes are stopped or reduced, so Rent/Mortgage companies are giving people payment holidays if they need them.
So yes in the hosting industry you will get some people late paying etc. during this time.
I think the best thing to do is send out clients a simple message asking them to contact you if they need extra time to pay etc. If clients are genuine in needing extra time they will contact you, so in cases like this you can disable late fees for that client or even change their next invoice date to give them a month or 2 free, if they dont contact you then your normal processes remain in place.