Originally Posted by webhost.uk.com
One way to reduce such problems is..adding most of support or sales questions answers in knowledgebase of your support section..so that for all basic knowledge they can learn from Knowlegdebase and flash tutuorial articles..this reduces your support staff time to handle basic issues.
I don't know about everyone else, but I love flash tutorials. I don't mind helping as long as I don't perceive I'm being used or abused.
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