Why would I support my resellers customers directly? If they want all the good stuff, they need to come direct.
I will help a reseller who has a problem and can't work it out for themselves, but any reseller who reveals who they host with or that they are indeed a reseller, risks losing their customers.
Anyway my servers are all white-labelled, so the resellers customers would not be able to work out where they are hosted.
For people who want to make money for nothing, we, and many other hosts provide an affiliate programs, so you get paid for directing a paying customer to us.
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Depends. But as a rule of thumb, your host must be able to reply your questions accurately and on time. Because it can involve quite a number of parties here. Imagine if you have a reseller too (if you have a master reseller account) that have a reseller ask his uplink a technical question. This reseller then forward the mail to you. You then have to forward the mail to your host. If they're not able to provide a 5 minute response time then I'd say you have a great chance of getting an angry customer.
Another thing is uptime. Server uptime is abnormal if it falls below 99.89% consistently every month. If it does, I would suggest you to kindly ask your host to swap between servers they currently house. If problem persists then you know what to do.
In business, always look for quality. In this hosting industry, you know as a matter of fact that reselling is enabled. Don't complain about low resource as a startup. Because you must remember, not all customers use all the resources. Customers often have their allocated resources & stay idle in the first few months before they actually starting to use them all. You just have to know what your clients use the resources for to control your overselling flow. Observe and list all things and do it right.
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