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  Post #31 (permalink)   05-30-2014, 08:35 PM
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Location: India
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I think you can not do anything, Client is client and they are god

Just try to keep happy and increase you support quality
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  Post #32 (permalink)   06-09-2014, 01:01 PM
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Join Date: Jul 2013
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Although we never receive a negative review, what we would do is sort things out so we and the customer are happy.
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  Post #33 (permalink)   06-17-2014, 03:53 AM
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We always advise clients to open support ticket and let us deal with any issues this way. We understand unhappy clients will often try and shame business publicly thinking it will get things resolved quicker etc or just to shame the business full stop. We try 100% not to give clients any reason to shame us and reputation.
 
 
 


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  Post #34 (permalink)   06-17-2014, 09:50 AM
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Quote:
Originally Posted by HostUS-Alex View Post
If you do take action, make sure you have a claw in your terms and conditions that they agreed to...
Clauses can be helpful, but yes, if made to choose between the two, claws are definitely preferable.
 
 
 


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  Post #35 (permalink)   06-17-2014, 11:06 PM
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Some clients are not too easy to convince and that's the reason they use to go to any forum website and type bad reviews with very bad title and description.

If you have problem, discuss with the web hosting company and get it solved with positive thinking.
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  Post #36 (permalink)   06-18-2014, 12:39 AM
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reply them in the forum give the solutions to there issue.
 
 
 


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  Post #37 (permalink)   07-16-2014, 12:30 AM
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I will try to contact them & clear all there doubts & issues about the support in the forums.
 
 
 


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  Post #38 (permalink)   07-29-2014, 02:17 PM
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Join Date: Jun 2014
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Quote:
Originally Posted by Cloudcandy Sale View Post
I will try to contact them & clear all there doubts & issues about the support in the forums.
yea, giving them a direct contact has always works for us
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