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  Post #16 (permalink)   01-16-2014, 05:29 PM
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Quote:
Originally Posted by HometownServers View Post
Do you provide support for resellers end-users?
As a rule No as it is up to the reseller to support their own users and then if they can sort this issue then your reseller makes contact with you and you feed the info to your reseller.

If one of our resellers want us to deal direct with one of their end users then we will do this for a fee, either paid by the reseller or their user, this needs to be paid before support will be given.
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  Post #17 (permalink)   01-16-2014, 10:50 PM
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Reselling is awesome for small-business and entrepreneurs. Over the past few years we started our business on a Reseller Plan. We have sold out of our packages and moved to hosting our own servers on a Colocation basis allowing us to sell more and offer lower prices.

Reselling is awesome for small-businesses just starting.

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  Post #18 (permalink)   03-02-2014, 12:05 AM
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A good way is to assume that they would use up all the resources you allocate to them when you are modelling your packages. As resellers, inevitably they have much more potential to utilize the full extent of their allocated resource than a shared hosting package.

Whether or not they become competitors is really not much of a concern - there are so many already. In fact, if your prospective clients do end up going to your resellers, your resellers would end up having to upgrade their packages at some point and this is still beneficial for you as a hosting provider.

There are some clients who simply prefer to go with a smaller hosting company or even directly with their friends. It is all about having connections.

We advise our resellers to follow our ToS, however should there be any violation, we would in most cases contact our clients directly to resolve it first. Only in urgent scenarios would we suspend the offending account, the other accounts are left untouched.
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