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webline 04-26-2014 05:45 PM

Reseller Identity
 
If you are a reseller, how important is hiding your sellers information? Is it fair to pay more for whitelabel or should it be part of the package?

romes 04-26-2014 07:05 PM

Customers like to know who they are buying services from. It helps people learn if their provider is a 14 years old or registered business. Hiding in today's market just adds a cloud of mystery to your business and people don't like that. I remember 4-5 years ago when I was a host, being able to look up a who.is on a domain was becoming hot and people wanted to know who owned the domain. If you had private info on there people didn't like it and stayed away.

HostNurse 04-26-2014 09:13 PM

You shouldn't make it obvious, but you should be honest about it with your customer if they ask.

romes 04-26-2014 09:44 PM

Well, if you are getting a white-label package there is no need to tell them who supplies your space and bandwidth. What I meant was your identity. Meaning who.is info on the domain, if they ask where the servers are housed, etc. Anything white-label can be kept to yourself as your clients do not need to know you are a reseller unless you want them too :)

kabe 04-27-2014 12:01 AM

We host 100's of or clients and two things they mostly have no clue about and never ask.

Hosting and their site validating.

You ask..do you have a host and they answer..what is a host?

They have no clue about will their site validate and if you told them they would probably say...who cares!

I'll be truthful with you...we can't tell any difference in a site validating or not as far as seo. load times, built in css or tables or both.

Only a very small percentage of sites validate only about 1%.

Sorry code heads, that's just the way it is.

easyhostmedia 04-27-2014 02:17 AM

you still need to look carefully at any host that offers you white label as no good saying they give you white label if they dont set the reverse DNS resolution (rDNS) correctly. i remember going with a host many moons ago and getting a white label reseller account, but the IPs reverse DNS resolution (rDNS) pointed to and displayed their business ( so not white label)

Kailash 05-13-2014 11:00 PM

Most hosting providers offer white label reseller hosting but it is still possible to find the actual hosting provider from the IP addresses.

bigboxhost 06-18-2014 12:47 AM

Generate trust in the market it helps you lot than having whitelabel or not.

spenchev 06-18-2014 02:16 AM

Will use whitelable reselling, ID protection and PTR for each IP address. This is the best way to hide

Marius 06-18-2014 05:04 AM

It is better way to show your own information for branding purposes. However if they ask you about this privately, you should not lie.

Cloudcandy Sale 07-16-2014 12:15 AM

Nowadays customers are fond of knowing about the company & we should also be honest to the customers.

interservermike 11-22-2014 01:22 AM

modern world is going to be more transparent in each an every sector through Technology...so no way, you have to be transparent to your customers , otherwise you can't sustain...

HH-Josh 11-23-2014 09:19 AM

We offer white-label resellers with private name servers etc but many of our clients don't take us up on it and are more than happy just to use our own name servers - it all depends on the customers requirements and usage of the reseller, everyone's different. If a resellers client looks hard enough into it 9 times out of 10 they're still going to find out who the main reseller host is. I'd like to think our reseller clients are honest about it with their customers if they do ask - but that's up to them.

easyhostmedia 11-23-2014 09:42 AM

Quote:

Originally Posted by HL-Josh (Post 182180)
We offer white-label resellers with private name servers etc but many of our clients don't take us up on it and are more than happy just to use our own name servers - it all depends on the customers requirements and usage of the reseller, everyone's different. If a resellers client looks hard enough into it 9 times out of 10 they're still going to find out who the main reseller host is. I'd like to think our reseller clients are honest about it with their customers if they do ask - but that's up to them.

I agree

Not all with reseller accounts are actually reselling hosting. Like when i started i have about 6 websites and rather than have 6 separate shared accounts i took out a reseller account to manage all my sites and it worked out cheaper than 6 separate shared accounts.

SLogix-Brian 01-20-2015 03:21 AM

It seems to me it';s better to hide that info. It's confident.


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