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Hosting Discussion > Web Hosting Forums > Web Hosting Reselling > support service on reselling
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  Post #46 (permalink)   09-15-2016, 04:14 PM
HD Newbie
Join Date: Sep 2016
Location: South Wales / United Kingdom
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Status: KNIGHTHOSTING is offline
Always, always provide your own support, you customers will appreciate it in the long run
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  Post #47 (permalink)   09-15-2016, 07:21 PM
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Join Date: Sep 2016
Location: Australia
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Support is terribly important. With so many other business's out there just waiting to take your customers, you have no choice but to offer fantastic support.

  Post #48 (permalink)   09-15-2016, 11:15 PM
HD Amateur
Join Date: Jan 2015
Location: Kakkanad
Posts: 82

Status: nixtree is offline
Support is the back bone of any company and if support is not upto the mark, then there is no use in spending lots of money in infrastructure and marketing. If you have a good team to support your company issues / Server issues, then you can go ahead and spend your money in infrastructure and marketing and you can rest assured that you will get your returns.

Just try to use your existing customer's review regarding the quality of support. All big brands loose its credibility only due to support issues. If customers are not getting help then they will definitely leave from the company

  Post #49 (permalink)   09-18-2016, 07:53 AM
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Join Date: Mar 2016
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Status: praveenk is offline
Originally Posted by VENETX View Post
Is it important to provide support on reselling?
If you are selling any product or service to any clients then its your responsibility to provide 100% clients satisfaction because client don't know, you are reseller or a web hosting company owner, they have purchased a service from you and hoping that you will provide them service when they required any support from you.

It's always better to provide good support to increase clients trust in your service, it will help you increase sales
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