Originally Posted by praveenk
Basically 24x7 support to reseller accounts clients with white-label support is not possible because every hosting company having many reseller accounts and its not feasible to manage white-label support for every reseller.
It is possible if you have the staff to provide this support.
Dont forget you should only provide support to your own clients ( those ordering services and paying you). It is 100% the responsibility of your resellers to provide support to their clients ( those that ordered from them and pay them) as you have no contract with these clients.
We however will offer support to our resellers clients, but charge for this service