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  Post #16 (permalink)   04-11-2005, 09:08 PM
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Join Date: Jul 2004
Location: Nova Scotia | Canada
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I must say, I do hate to see this type of thread.

Reseller hosting is one of the speciality niches of the hosting market. There is honestly nothing more annoying, to me, than seeing someone asking about basically fleecing the market for a few bucks, and getting away with as little work as possible.

Heck, I'll encourage anybody to get in to the reseller sector, but only if they actually seem like they genuinely want to earn their keep, as opposed to just using it as something to scrape a few extra bucks out of each month.

If you can't support resellers, then simply do not offer reseller accounts.

Simon
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  Post #17 (permalink)   04-12-2005, 05:54 AM
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As ldcdc says ... unless they make it clear what kind/level of support they are offering.

Saying that all webhosts that offer reseller accounts must offer support (and thereby charge more for the accounts) ... is like saying every grocery store must bag your groceries for you ... you cannot go to a "no frills" store, pay less and pack your own groceries. Or that you have no choice but to buy the extended warranty on the next electronic device you purchase.

There are experienced resellers out there that would gladly pay less for their accounts and have no support ... rather than pay the few extra bucks for an account that has support that they are unlikely ever to use. Or worse still, paying more for an account that includes support only to find getting actual support is almost impossible.

Just as with every other type of hosting account ... there are multiple niches for reseller accounts as well. And there are actually resellers out there that want a reseller account without support. The web host offering that type of account just has to be really on top of keeping their servers and the accounts all up and running at peak performance.

The only thing I take exception to is ... companies that are selling "no support" accounts but do not emphasize that fact in their marketing info.

JMHO
Peter

PS. The sites I have seen that do sell "no support" websites are not usually totally NO support. Most have a forum where tech issues can be raised and addressed.

Last edited by pmhoran : 04-12-2005 at 05:57 AM.
 
 
 
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