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  Post #31 (permalink)   02-22-2018, 04:21 PM
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Originally Posted by Boxne View Post
This company seems to be really cheap in their server management packages. Is there a catch? How long have you worked with them to be recommending them?
I use there service since 3 months. One of my friend recommended this service to me. and he's still also using the service too.

There service is good. Currently i use there server management plan. and they reply within few minutes for every support ticket
 
 
 


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  Post #32 (permalink)   09-23-2018, 12:05 PM
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Yes, It will save your valuable time, reduce your cost and you no need to hire a new staff for that particular work.
For example: You need a IT team for your company and you are not from a technical background so how do you ensure that you recruit people with correct skill and knowledge set for your business. Hiring is very time consuming and expensive process.
 
 
 


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  Post #33 (permalink)   10-02-2018, 10:32 PM
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Originally Posted by Leech View Post
Have you ever used outsourcing support?
If yes, where from?
Yes, we have outsourced support from many countries; for example:- Sri Lanka, Egypt and Israel
 
 
 


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  Post #34 (permalink)   10-03-2018, 12:45 AM
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Quote:
Originally Posted by Leech View Post
Have you ever used outsourcing support?
If yes, where from?
>> Leech, What type of support are you looking for? Linux?

Last edited by hostechsupport : 10-03-2018 at 12:49 AM.
 
 
 


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  Post #35 (permalink)   10-03-2018, 12:00 PM
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Quote:
Originally Posted by hostechsupport View Post
>> Leech, What type of support are you looking for? Linux?
This member isn't looking for support. He is asking others if they ever used outsourcing their support and how it went for them.
 
 
 


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  Post #36 (permalink)   11-16-2018, 02:41 PM
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yes, outsourcing support is best option for those who have large scale of business. Outsourcing support are popular now a days. It can save your cost of hiring and training.

I would suggest to have a outsourcing support to save money and better result.
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  Post #37 (permalink)   11-16-2018, 02:48 PM
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Quote:
Originally Posted by techperx View Post
yes, outsourcing support is best option for those who have large scale of business. Outsourcing support are popular now a days. It can save your cost of hiring and training.

I would suggest to have a outsourcing support to save money and better result.
When outsourcing it will cost you money to train the call centre in your business and product range, and the experience i have had with outsourced call centres is that it is hard to understand the agents and its hard for agents to understand clients which will lead to lose of business
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  Post #38 (permalink)   11-13-2019, 04:29 AM
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Yes, mostly companies outsource support a part reputable company. outsourcing is affordable and reliable. Usually used from India.
 
 
 


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  Post #39 (permalink)   11-18-2019, 04:54 AM
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yes, mostly used from India outsourcing is cheap and affordable. It is always best to run support in house where you have full control rather than outsource to a company a few thousand miles away.
 
 
 


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  Post #40 (permalink)   11-18-2019, 01:15 PM
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yes, mostly used from India outsourcing is cheap and affordable. It is always best to run support in house where you have full control rather than outsource to a company a few thousand miles away.
Call centres are located in

India
Philippines
South Africa
France
Germany
and many more countries

Yes India is then no 1 location due to the low wages the staff get, but you get some great outsource call centres, but you get some terrible call centres.
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  Post #41 (permalink)   12-04-2019, 08:09 AM
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I've worked with both in house support and overseas support (India, Ireland, UK, etc.) The biggest struggle I usually have is not being able to just tap someone on the shoulder to assist with a high priority issue.

Even if you are on a call with your support folks and sharing screens etc. the delay, the issues with the technology (audio, video), poor connections with India, etc. are a huge issue.

As many people stated before the cost savings are very nice but you definitely lose some productivity due to simple local things.

Another issue I've encountered is the difference in culture. Working with teams in India can be very frustrating because there is a lot of "yes I understand or yes that makes sense" when they don't understand or they disagree with the solution. There is a "you are the manager, you know best" mentality in India, and this is super detrimental for complex decision making.
 
 
 
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