Originally Posted by ughosting
whilst genuine resellers often have customers who don't patch or upgrade for months or even years. (Thank goodness for automation).
I agree, when i was hosting the amount of clients that never upgraded software like wordpress.
Reminders had no effect, It would take me messaging clients saying
1) You can use the auto update feature in your Softaculous.
2) You can get me to update these at £10 per software.
3) You can not update your software and if this causes an issue with the server then i will charge you the full cost to clean the server which can be anything upto £1000.
It was amazing to see how many clients suddenly chose option 1