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  Post #1 (permalink)   01-12-2009, 01:29 PM
HD Newbie
Join Date: Jan 2009
Posts: 45

Status: taweb is offline
Mostly, people have good results with Lunarpages, but I am not...I had been using for more than 1 year and has some problems. I will explain very honestly. You can decide they are right or not.

Once, I asked them to create a subdomain and forward it to another subdomain, one person explained me how to do in a wrong way..I opened another ticket and I got the similar answer.. Finally, third tine, the person who read my last ticket understood and solved the problem in very short time. In this manner, I know that all staff of lunarpages do not have a good techinical knowledge.

Also, they have very very autiomated replies by email, not personal.. And I really don't like it..

One more thing.. They blocked our website twice . First reason was high cpu usage and the other one was that we forgot to upgrade latest version of our application ( they always want to upgrade and keep you infor- that's good) . The worst thing is that our website was offline for more than 24 hours.. They did notreply tickets fast.. I waited for logical reply for 6 hours and they replied email by asking some security questions ( even I provided atthe first ticket ) It is strange.. and very frustrating... That's why, i am working with hosgator now. I hope we will not have such a bad problems..

  Post #2 (permalink)   01-12-2009, 01:47 PM
HD Management Staff
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Join Date: Apr 2003
Posts: 9,894

Status: Artashes is offline
It would be nice if you can repost your review according to this standard:

  Post #3 (permalink)   01-12-2009, 03:34 PM
HD Wizard
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Join Date: Feb 2007
Location: IL
Posts: 1,651
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Status: romes is offline
Thanks for the review mate.
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