I am sorry about your experience. Unfortunately sometimes companies are in this business just to scam clients if they get the opportunity. This is one of those cases where a company would not go the extra mile and won't spend an additional dollar to invest in long-term satisfaction of their clients.
However, in order to check the validity of your review, it would be helpful if you re-post your review according to specified template:
Feel free to re-post it below in this thread.