I've heard how good Host Gator is till I tried them out myself.
Host Gator is LOUSY in their customer service.
Please see transcript below:-
Chat Start Date: May 23 2010 2:13:19 AM
(2:13:24 AM) Sean Va: has entered the chat.
(2:13:28 AM) Sean Va: Hello, welcome to HostGator.com Live Chat. My name is Sean and it will be my pleasure to assist you today.
(2:13:34 AM) Sean Va: How may I assist you?
(2:13:47 AM) Karen: can you recommend me plan for my requirments.
(2:14:49 AM) Sean Va: I'm afraid that only the Sales Dept can to that, which would require an email to email@example.com
, officially. Unofficially, please tell me your requirements and I'll make an unofficial recommendation, just to give you an idea.
(2:15:14 AM) Karen: i thought this is sales cos i chose sales to talk to...
(2:15:44 AM) Karen: I have selected sales just now.
(2:16:20 AM) Sean Va: We are Technical Support, though we handle many presales questions which is why the chats route to us, the actual Sales Dept is unavailable via Live Chat, I do apologize.
(2:16:50 AM) Karen: but then I did choose Sales just now when I first enter the chat room.
(2:17:42 AM) Sean Va: Yes, we answer many Sales question, despite being technical support.
(2:18:23 AM) Karen: so, please recommend me a plan...because if customer is not allow to talk to chat line for sales related...then please take off sales there.....
(2:19:05 AM) Karen: PLEASE SPECIFY customer can't choose sales when talking to Chat line so that we will know.
(2:19:59 AM) Karen: so, if you have answered many Sales question, why are you not answering my question ?
(2:20:21 AM) Sean Va: Because your request for a recommendation needs to go to the Sales Dept, officially.
(2:20:36 AM) Sean Va: I'm happy to answer your question, you haven't yet stated your requirements for me.
(2:21:07 AM) Karen: Then, Please specify it in your website...... i have stated the requirements before i was entreing the chat...can you check...because this is asked by your chat console !!!
(2:21:48 AM) Karen: i think this is saving time....so the console is designed to ask us to type the question first....dont' you know...are you new or trying to be difficult with me ?
(2:21:58 AM) Sean Va: java on tomcat and database - ms access
(2:22:13 AM) Sean Va: Java is not supported on any Shared Plan, so you would need at least a VPS.
(2:22:14 AM) Karen: There, you know. So, why did you ask again ???
(2:22:38 AM) Sean Va: If by MS, you mean anythign Windows then you would need a Windows Dedicated Server.
(2:23:07 AM) Karen: what is MS?
(2:23:08 AM) Sean Va: Because what I pasted there isn't a clear statement relatuive to your question, it's a list of features.
(2:23:18 AM) Sean Va: Sometimes Microsoft.
(2:23:40 AM) Karen: wat do you mean by Sometimes Microsoft?
(2:24:47 AM) Sean Va: When people say MS, oftentimes it is short for MicroSoft.
(2:24:56 AM) Sean Va: What do you mean by MS, please?
(2:25:22 AM) Karen: I put down MS access, please see clearly...you know...your service sucks....
(2:25:48 AM) Sean Va: So MS Access is Microsoft Access. You need a Windows Dedicated Server.
(2:26:06 AM) Sean Va: Access is a verb as well as a product. You were not clear.
(2:26:43 AM) Karen: I have put down MS access together. Your English is very BAD !!!
(2:27:03 AM) Sean Va: Is there anything else I may assist you with at this time?
(2:27:35 AM) Karen: I'm going to send your name Sean Va to all web hosting reviews website and tell the world your service sucks !!!