this is a very long story but I think you need to hear it.
The title: I AM DONE WITH SERVERBING!
The reason: Many more than one!
Shall we start from the beginning? Okay! Sure! No problem!
I bought a VPS from them on 26/05/2011.
I haven't even been hosted with them a month.
First things first, every time I visit their site I get error 404 page not found. Now I know their site isn't down because it loads fine with a proxy. They must have put an IP ban on me. Why is that?
Probably because I have had to contact their support team on many more than one occasion simply because they won't provide me with the service I was originally promised.
I started off by ordering a VPS for $55 a month which included free cPanel and Zamfoo. I got an Intel Xeon Dual Core 2.4GHz CPU with 4GB RAM. When they first activated it though, I found I had a CPU limit of 119MHz. Yes 119MHz. Can you believe that?!
Anyway, I sorted that problem out and got back the 2.4Ghz I was promised. However, a few days later my cPanel license got deactivated. Why?! Coz they hadn't paid for it! It came free with my VPS so it was their responsibility to pay for the license.
So, after 24 hours I got that fixed. What happens next?! My Zamfoo license is deactivated. Why?! Because they hadn't paid for it. That too was supposed to come free with my plan.
Anyway, I contacted their live support service about this and got no response. I logged into my client area then to submit a support ticket, but then the page wouldnt load. Yet it loaded through a proxy. They must have some sort of IP ban or something. Coz I can load their site perfectly fine until I log into my account. Then i cant load it for the next 15 minutes or so. To be honest I don't know whats going on.
I try and try to contact them. No response! Nothing!
Been at it for 3 days non stop now!
Then things got even worse! My cPanel license got deactivated AGAIN! Yes for the 2nd time now! I contact their live support and lo and behold I get an answer! They ask me for my Server IP, so I thought great! At last they've come to their senses and are actually offering me the support I need!
Well I was wrong! A minute later I got disconnected.
cPanel license is still inactive. Support are refusing to respond.
Their website won't load for me unless I use a proxy.
I tried submitting a support ticket using the proxy but the proxy wouldn't let me. I've tried over 50 different proxies. Same problem.
I shouldn't even be having to use a proxy for goodness sake.
Anyway, eventually I got a response via live chat and I asked them to sort it out. They said can I have the server IP?! I gave them that already. What's going on I thought?! Anyway, I gave it to them again but this time asked for $5-$10/month off my bill as I think it's well deserved. They said no can do and logged off. I contacted them again and they responded with "What do you want now!"
I said in capital letters FONT SIZE 72 that I wanted an immediate refund! Their response...we don't offer refunds for VPSes.
Well you bloody well do offer refunds for this VPS.
I have never in my life had such a bad experience! Never!
Guys, do NOT go anywhere near Serverbing.
Any advice on how I can get this refund by force.
I paid using Google Checkout.
If they won't issue me with a refund, something has to be done.
I will not let this rest. They ought to be kicked off the web!