Originally Posted by GeekGhost
A lack of support forums wouldn't constitute grounds to leave in my opinion.
Do they have a support portal (ticket system)? Or do they only use email as a means of support? How has your uptime been since you've been with them? How long do they take to respond to an email when you send a request for help?
well, i can't say if its a support ticket system but there is a "contact us" link on the site and thats the only way to get to them. They don't reply back through my account on their site but through email only. No complain numbers provided.
Honestly their uptime is great for the past 5 months. It takes them an average of 24 hrs to reply, sometimes they fails to get back and i had to remind them.
I am afraid coz i still don't understand some Domain name policies and webhosting rules if any.
Suppose in my case, i have three domains registered through them and two hosting packages. What if tommoro they shut down their website?
I can't access my domains and site right?
For my site data its okay coz i regularly back up my databases and files but my concern is How can i renew my domain or manage it if their site is totally damaged or removed?
Is there any kind of legal assurances from say, ICANN?
(i am not doubting them but they seem to be quite new with lesser userbase so am not sure)