I signed up for a Reseller account with Splash Host in Feb 2003.
They came highly recommended from a variety of sources and Alan Reid (owner) was very patient in answering a few pre-Sales questions ... and extremely considerate in offering me a discount when he learned that although I wanted a Reseller account I was not a reseller and that I was working within a very limited income.
Support & service were excellent ... Splash Host was without a doubt the absolute best web host I have ever signed up with. I only ever had praise & appreciation for Splash Host and Alan Reid.
Then in about June 2004 ... everything changed dramatically for the worse. Or thats how it seemed to me. There seemed to be so many frequent "little things" going wrong all the time. Support Tickets would get closed off without ever being answered. The forum ... it seemed Alan and his support staff were chronically absent from it leaving myself and other customers with a growing list of unanswered questions.
Then the server I was on developed a case of terminal slowness. The websites seemed to serve up the pages fast enough for visitors ... but I was getting constant complaints about how slow Cpanel and Webmail were from the friends I give webspace to. Since July 2004 I have generated Support Tickets & sent emails directly to Alan ... most times they all went unanswered. It seems the only ones that warranted a response were those involving money.
It was in July that little voice in the back of my head was telling me I should seriously consider moving the sites ... but because of the nearly 16 months of excellent service I had had previous, I fought the urge.
Finally in December 2004 ... the 6 months of unsatisfactory service & lack of responses to my queries was enough to outweigh the months of excellent service ... and I chose to move to a new web host.
Alan apparently has another business ... Ripple Host ... not bad plans for a small end user, very reasonable prices ... and no support is offered. And I have to admit ... there is nothing in the way the site presents itself or in the plans that are offered that would entice me to have any confidence in Ripple Host whatsoever.
I do not know what happened with Splash Host ... despite posing questions no answers were ever forthcoming. The past few months it was like Splash Host was taking my money ... giving extremel poor service ... and basically encouraging everyone to move to another host without actually saying anything. Its sad really. I recommended Splash Host to so many people who ended up signing up with them ... and now my credibility has been tarnished because of Splash Host's choice to change from being one of the very best hosts on the net to being lumped in with the very worst. And in such a short period of time.
I may be adding to this review in a few more weeks. I have heard "horror stories" of others experiences of when they cancel their accounts and continue to be charged monthly for their spaces. But that, right now, is all hearsay and I cannot in all honesty comment about the veracity of those comments. But ... if it does happen to me I definitely comment on it in an additional post here