It seems they have one person working there. They used to answer questions within a couple of hours, now I don't get a reply to my technical issues for days. I have a reseller plan, and my clients need things up and running. I can't get anything to work right off the first try of setting it up. Put in a question about secure folders several days ago, still no answer.
Anyone else having problems with them? Also anyone can recommend a coldfusion hosting reseller company?
What method are you using to contact them? I've always gotten extremely fast responses from WinLogical. Try opening a support ticket on the WinLogical support page and placing the priority as 'urgent'.