I recently came across a webhost called A Small Orange. They looked very professional and their packages looked almost too good to be true. After much thought (especially considering that I had bad experience with a previous unreliable webhost), I decided to purchase hosting with A Small Orange.
I used PayPal as my payment method. After registering, I eagerly awaited my welcome email. But instead, minutes later; I received an email from PayPal with the following subject :"Your payment has been refunded.
". The email also contained a note from the seller: "Sorry, we don't host spammers
At this point I was clearly confused. My site is a fairly popular technology enthusiast community, with microsoft releated news and has never had anything even remotely to do with spam.
I opened up a ticket with A Small Orange, saying the following:
Would you like to enlighten me as to why my money was just refunded with a note telling me that "We do not accept spammers".
Minutes later the ticket was closed with no response. So, quite upset - I decided to give up.
What's worse is that PayPal charged me to reinsert the funds into my bank account. So in a sense, A Small Orange stole from me.
In short - DO NOT TRUST A SMALL ORANGE WEB HOSTING!
They are clearly an extremely unprofessional company and are clearly not serious. There is no valid reason why they would refund me and not even explain themselves unless something is very wrong with the company.
After this, I checked around their forums and found nothing but complaints in the company forums, about bad speeds, unreliability , etc...
If you're thinking of choosing ASO, think again!
I hope I save a lot of people a lot of hassle with this post.