Originally Posted by Cheapest
update, already contacted & whitelisted from yahoo mail & gmail postmaster
only from hotmail still dont get answered yet, hopefully in few days again
if needed we can change the mail sender ip too later
btw screenshot in attachment below is prove from senderscore.org that only above 2 weeks ago one of our client just send spam email, but already suspended, the sender score metrics before always 100
its proofing we are good hosting, and this thing can happening to any webhost sometime, also can fixed too
looks like you are too fast asking for cancel & make some review before, too bad, but its ok being a lesson for us
Suspending a client does not sort out a blacklisted IP. After suspending the client the first thing you should is place a clean IP on the mailserver, so not to disrupt other clients. this way the mail server runs fine while you wait for the blacklisted IP to get fully delisted.
I waited 2 days for you to get this sorted which you failed to do which meant i could not send emails, so i was right to cancel and as stated as soon as i cancelled i was blocked for accessing your site.