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Old
  Post #16 (permalink)   10-12-2018, 09:22 AM
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Resolution center? Threatening to report you to MaxMind is not resolving anything.
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Old
  Post #17 (permalink)   10-12-2018, 09:28 AM
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Quote:
Originally Posted by SenseiSteve View Post
Resolution center? Threatening to report you to MaxMind is not resolving anything.
this is what got me

'If you open a ticket with us then we will refund your money quickly(within 7 hours or less) '

how will they answer such tickets if they cant answer support tickets. maybe there parents have taken their computers off them.
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Old
  Post #18 (permalink)   10-13-2018, 03:08 AM
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WOW

Now i have this email

Quote:
Dewlance® Hosting

Dear Terry Robertson,

This is a notification that your service has now been suspended. The details of this suspension are below:


Product/Service: Prince/Princess
Domain: niceday-hosting.co.uk
Amount: *******
Due Date: 05/10/2018
Suspension Reason: Overdue on Payment


Please contact us as soon as possible to get your service reactivated.

With Regards,
Kunnu Singh (Staff)
Dewlance.com Best Web Hosting
visit our website | log in to your account | get support
Copyright © Dewlance® Hosting, All rights reserved.
I took their hosting out on 5 Oct 2018 and paid for the first month so covered 05/10/2018 - 04/11/2018 which my receipt shows
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Old
  Post #19 (permalink)   10-14-2018, 02:52 AM
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so after 4 days i get a ticket reply

Quote:
Hello,

Money refunded, Please remove your review from Trustpilot.

Sometimes we are unable to reply to ticket quickly due to heavy work like filling TAX, Server issue but you can get quick response via SMS or contacting us at our mobile no.

With Regards,
Kunnu Singh (Staff)
Dewlance® Web Hosting

----------------------------------------------
Ticket ID: #980054
Subject: refund - paypal dispute warning
Status: Answered
Ticket URL: https://www.dewlance.com/client/view...054&c=LW5qpB5d
----------------------------------------------
well checked with Paypal and so far no refund and clearly they have no idea how trustpilot etc. works as you cannot just remove trustpilot reviews and why should i not tell others how these operate.
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Old
  Post #20 (permalink)   10-14-2018, 01:16 PM
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Quote:
Originally Posted by easyhostmedia View Post
clearly they have no idea how trustpilot etc. works as you cannot just remove trustpilot reviews and why should i not tell others how these operate.
My question is, do they have any idea what they are doing?


Quote:
Sometimes we are unable to reply to ticket quickly due to heavy work like filling TAX
How can you say something like this to a customer? Is Taxes the customer problem?

Weird...
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  Post #21 (permalink)   10-14-2018, 01:39 PM
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Quote:
Originally Posted by rowebca View Post
My question is, do they have any idea what they are doing?
i think that answer is NO



Quote:
Originally Posted by rowebca View Post
How can you say something like this to a customer? Is Taxes the customer problem?

Weird...
Exactly, any business should be doing their books on a weekly basis at least, so when it comes to filling in annual tax returns it should be just a matter of a few clicks and it will be done.

I used to keep all my receipts etc. and do my books every 6 months and it never used to take me more than 3 hrs, so blaming that for not replying to tickets for 4 days is a lame excuse

maybe the local store will close for a week because they are doing the taxes
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Last edited by easyhostmedia : 10-14-2018 at 01:48 PM.
 
 
 


Old
  Post #22 (permalink)   01-26-2019, 12:10 PM
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Today I read this thread. 100 days old but listed on top 10 in this forum section so I want to reply to my ex-client.

Quote:
Originally Posted by easyhostmedia View Post
So i signed up with Dewlance on dewlance.com and it took a while for them to migrate my accounts over.
I apologize for issue which was faced by you, Our price was very low and we ran our company in loss from 2 years but recently we increase price by 40% to improve support system, Provide live chat, etc.

We replied you on time but your domain was not pinging. Screenshot 1

- We did not report your account information anywhere, Even we did not block your client area account.

We did not reported your info because of it was our fault and not your fault.


We provide option to unblock IP by filling captcha and click on "Unblock" button on IP block page. (Using CSF Messenger feature) and some reseller have a option to unblock IP from WHM >> CSF Firewall >> Unblock IP (If requested by customer)


Recently price was increased by 40% for improving support system, Providing Live Chat support and some other reason. It was posted on WHT forum and notified customers.

About TAX: It was headache but now we opted for other option to save our time by doing this all.


-- We provide 30 day money back guarantee, If customer request us for refund then we simply refund their money. We are not selling expensive products then why need to open dispute or get anxious for $5?
(Some times I also face issue but I did not lose patience so quickly. I even wait for 15 days because of I know that $15, or even $50 is not big amount and they will refund it)


About Trustpilot: I only "requested" you to remove it and we don't know to much about it. We never used it. Request means I only asking you that If "possible" then remove it or update. I did not force you or threatened you to remove it.


Again I apologize, We will avoid this in future.
 
 
 


Old
  Post #23 (permalink)   01-27-2019, 11:02 AM
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Quote:
Originally Posted by kunnusingh View Post
Today I read this thread. 100 days old but listed on top 10 in this forum section so I want to reply to my ex-client.



I apologize for issue which was faced by you, Our price was very low and we ran our company in loss from 2 years but recently we increase price by 40% to improve support system, Provide live chat, etc.

We replied you on time but your domain was not pinging. Screenshot 1

- We did not report your account information anywhere, Even we did not block your client area account.

We did not reported your info because of it was our fault and not your fault.


We provide option to unblock IP by filling captcha and click on "Unblock" button on IP block page. (Using CSF Messenger feature) and some reseller have a option to unblock IP from WHM >> CSF Firewall >> Unblock IP (If requested by customer)


Recently price was increased by 40% for improving support system, Providing Live Chat support and some other reason. It was posted on WHT forum and notified customers.

About TAX: It was headache but now we opted for other option to save our time by doing this all.


-- We provide 30 day money back guarantee, If customer request us for refund then we simply refund their money. We are not selling expensive products then why need to open dispute or get anxious for $5?
(Some times I also face issue but I did not lose patience so quickly. I even wait for 15 days because of I know that $15, or even $50 is not big amount and they will refund it)


About Trustpilot: I only "requested" you to remove it and we don't know to much about it. We never used it. Request means I only asking you that If "possible" then remove it or update. I did not force you or threatened you to remove it.


Again I apologize, We will avoid this in future.
you may of asked for my details within 25 minutes , but the actually migration took far longer.


Quote:
We provide option to unblock IP by filling captcha and click on "Unblock" button on IP block page. (Using CSF Messenger feature) and some reseller have a option to unblock IP from WHM >> CSF Firewall >> Unblock IP (If requested by customer)
but if i as reseller is blocked then this is no good is it

Quote:
- We did not report your account information anywhere, Even we did not block your client area account.
but you stated you would.

regarding Taxes

you stated

Quote:
Sometimes we are unable to reply to ticket quickly due to heavy work like filling TAX,
We all do taxes, but still manage to reply to tickets..

I used to do my taxes every Sunday by scheduling 3 hrs every Sunday and mark the ticket system as unavailable, if i did not complete them in the 3 hrs then these would wait until the following week, but i would never tell a client i could not reply to them due to filling in my taxes.

Quote:
We are not selling expensive products then why need to open dispute or get anxious for $5?
(Some times I also face issue but I did not lose patience so quickly. I even wait for 15 days because of I know that $15, or even $50 is not big amount and they will refund it)
simple as you state

Quote:
If you open a ticket with us then we will refund your money quickly(within 7 hours or less) You can open a ticket or send a email to our support desk.
which you failed to do
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