Christ you have more garbage than a landfill.
The fact is, at the time you "claimed" to have contacted us....there was aboslutely no issue going on what-so-ever. You're mixing current issues with past time periods, just to prove your case. The reason I know this....is because the IP address that you're showing in your above "proof" has only just been added a little less than a week ago.
You're also playing stupid in hopes that people will take your side.
Anyone that has contacted our support, sales, or billing, knows that when you send an email to those depts, a ticket is automatically generated for them, and a confirmation with that ticket number is sent to the customer.
Now, keep in mind that back when you opened your complaint with HostingAssured, you didn't claim that they bounced. You claimed that we ignored you. If they bounced as you now claim, then you would know we didn't ignore you, they simply bounced....right?
I think the problem here is you're having trouble keeping your story straight. To the point in fact, where I'm having serious trouble keeping my cool with you.
If you emailed our support or sales dept as you claim, then there is absolutely no reason you wouldn't have a ticket number, unless, as I've said all along....you never sent a thing.
The truth is I DID try to follow the TOS.
I honestly don't think you would know the truth, if it was wearing a big flashing red lighted sign that read "I'm the truth"
The actual truth is, you did NOT follow the TOS, you know you didn't follow the TOS, and now you're using any straw you can grab on to, to convince others that you tried to. You use the fact that our site was down, so how could you possibly know what our TOS stated....ummm, you signed up a little over a year ago, and had to agree to the TOS in order for payment to be processed. If you simply clicked "agree" without reading it, what can I say.....that's your responsibility.
Furthermore, the PayPal payment that you claimed we took without your permission....there is absolutely no way in hell PayPal allows that, or even has the functionality to do so. You signed up with a PayPal subscription, and you have every bit of control over it to cancel the subscription.
The scenerio as I see it is, you moved to another host, and didn't feel the need to tell us to cancel the account. Then, when you noticed that your subscription was billed again, it jogged your memory. You then turned it around and blamed us (I have the PayPal dispute showing that), that we billed you without permission. In fact, a representative from PayPal denied your claim, and jokingly stated to me on the phone, "Unfortunately you will have people that try stuff like that". Even they knew the game you were trying to play.
You initially suspected that filing a claim with HostingAssured would force us into allowing you to break our TOS. That didn't work either. We stopped putting faith in them a long time ago, when they began to build the reputation of allowing customers to rape companies out of money.
The fact of the matter is, I will never kiss anyone's ass, regardless if it's a customer, or not. I feel that the majority of customers appreciate honesty much more than ass kissing. The only time a customer wants you to kiss their rear, is when they want something that they know they shouldn't have....kind of like you and the refund.
Yeah, so what I suck at customer service. This is why customer service wasn't my job, and why we hired in-house reps to do it. I'm too brutally honest to handle customers the way they want to be handled.
As for your questions....
1. I'm not at liberty to discuss the status of the sale at this time.
2. This is not a question, so there is really no way for me to answer it.
3. I couldn't say. It's not my call.