Read a thread elsewhere where the OP was complaining about being denied a refund after their account was terminated for abuse. I'm simply curious how other web hosting providers would react to a request for a refund given this circumstance?
Terms of Service should have this particular incident clearly outlined.Read a thread elsewhere where the OP was complaining about being denied a refund after their account was terminated for abuse. I'm simply curious how other web hosting providers would react to a request for a refund given this circumstance?
Terms of Service should have this particular incident clearly outlined.
yes, some I see are just basic copied TOS with little details, and have even seen TOS where they have not even bothered to change the name of where they copied them from.Agreed. It's a sad reality that the vast majority of small hosting providers don't dedicate nearly enough time or attention to getting their TOS right.
If it involves child pornography, phishing, harmful attacks, illegal activity then a backup will be done and this will be handed to the relevant law enforcement agency along with the clients details (no breach of data protection as it is being handed to law enforcement) and the account will be terminated with immediate effect and the client will not get any refund or backup of the files as why hand them a backup of their child pornography, phishing, harmful attacks, illegal activity files, so they can just set up with another host. Also if it is child pornography, phishing, harmful attacks, illegal activity and you had them a backup of these files then you can also get charged with aiding them.For me, the best way to handle this case is:
1. Send a mail to the client about the abuse, in most instances it can be solved by contacting the client, allowing sometimes to resolve the abuse
2. If no response from the client, then suspending the account after certain hours of standard time.
3. But if the abuse involves child pornography, phishing, harmful attacks, illegal activity then termination can be done by providing 3-12 hours notice beforehand. But, there maybe some possibility that the website might be hacked or compromised, so I do a full account backup before proceeding with termination in extreme cases.
In conclusion, I always recommend to backup the account before termination and then the backup file to the client.